Software Support Engineer, Boomi

Website Dell Technologies - Boomi

Software Support Engineer, Boomi

Competitive salary

Remote location, United Kingdom


Boomi is looking for an enthusiastic individual with a perfect blend of technical acumen and communication skills who is passionate about helping customers. As a Boomi Software Support Engineer, you enjoy working with customers, troubleshooting issues, and finding creative solutions to complex technical problems. A Boomi Software Support Engineer knows that to make our customers wildly successful they need to be experts not only in Boomi but also across a wide range of IT concepts.


Role Responsibilities:

Providing technical direction and assistance to our partners and customers regarding their use of the Boomi Platform
Aid in identifying root cause for issues at customer request
Work closely with customers and interface with our Engineering, Product Management, and Technical Architecture teams to help address issues for customers with larger scale, higher volume, and unique integration requirements
Handle the initial escalation for cases with potential for high impact success and visibility across the organization
Coach other support engineers on difficult technical integration issues and active participation in our community with your unique experience
Prioritize and manage escalated issues with Development teams
Train support engineers on lessons learned from working with Development teams
As this is a customer facing role, strong communication and presentation skills along with customer empathy is paramount. You will need to be able to manage customer expectations, set priorities, and communicate complex technical issues across a wide audience with technical and non-technical backgrounds.
Essential Requirements:

Experience as a support engineer or junior developer and have a passion for helping customers solve complex integration problems
You should have a proven ability to design, optimize, and integrate business processes
A passion to solve customer problems using your refined communication skills to coach and train customers on the platform
Motivated individuals who enjoy a fast-paced work environment and understand that the SaaS culture requires creativity, collaboration, fast decision making and a sense of urgency
SQL and XML technologies
Experience in connecting and working with different APIs
Basic scripting languages (Java, Java Script, React, Groovy)
Java platform knowledge
Demonstrated deployments of enterprise software systems and SaaS using industry standard environments including XML, HTTP/HTTPS, Java, C++, and ASP.
Experience in Windows/Linux servers
Experience with Orchestration and Containerization (Kubernetes, Docker)
Practical understanding of basic networking concepts and protocols such as Firewalls, Load Balancers, TLS, HTTP/S, SSL, TCP/IP, S/FTP
Practical experience installing, administering, and troubleshooting software applications running on the Cloud.  Preferred experience with Amazon Web Services (AWS), Microsoft Azure, or Google Cloud Platform (GCP)
Application integration development or process design

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