Software Support Senior Engineer

Role Responsibilities:
Providing technical direction and assistance to our partners and customers regarding their use of the Boomi Platform
Aid in identifying root cause for issues at customer request
Work closely with customers and interface with our Engineering, Product Management, and Technical Architecture teams to help address issues for customers with larger scale, higher volume, and unique integration requirements
Handle the initial escalation for cases with potential for high impact success and visibility across the organization
Coach other support engineers on difficult technical integration issues and active participation in our community with your unique experience
Prioritize and manage escalated issues with Development teams
Train support engineers on lessons learned from working with Development teams
As this is a customer facing role, strong communication and presentation skills along with customer empathy is paramount. You will need to be able to manage customer expectations, set priorities, and communicate complex technical issues across a wide audience with technical and non-technical backgrounds
Essential Requirements:

Experience as a software engineer or developer and have a passion for helping partners and customers solve complex integration problems
You should have a proven ability to design, optimize, and integrate business processes
A passion to solve customer problems using your refined communication skills to coach and train customers on the platform
Experience with enterprise integration tools that can be used to extend the team’s knowledge
Motivated individuals who enjoy a fast-paced work environment and understand that the SaaS culture requires creativity, collaboration, fast decision making and a sense of urgency
Having experience with any of the following would support your success with working with our platform:
SQL and XML technologies
SOAP/REST and HTTP
Experience in connecting and working with different APIs
Basic scripting languages (Java, Java Script, React, Groovy)
Java platform knowledge
Demonstrated deployments of enterprise software systems and SaaS using industry standard environments including XML, HTTP/HTTPS, Java, C++, and ASP.
Experience in Windows/Linux servers
Experience with Orchestration and Containerization (Kubernetes, Docker)
Practical understanding of basic networking concepts and protocols such as Firewalls, Load Balancers, TLS, HTTP/S, SSL, TCP/IP, S/FTP
Practical experience installing, administering, and troubleshooting software applications running on the Cloud.  Preferred experience with Amazon Web Services (AWS), Microsoft Azure, or Google Cloud Platform (GCP)
Application integration development or process design
Competitive salary

Exeter, Remote, UK

Boomi provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities.

Benefits

We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.

If you’re ready to develop cutting-edge software for a changing world, this is your opportunity to develop with Dell.

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